Lohagarh Desert Resort, Jaisalmer (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our guests, visitors, and users (“you”, “your”). This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you visit our website, submit an enquiry, make a booking, or interact with us through online or offline channels.
1. Applicability & Legal Compliance
This Privacy Policy is published and shall be governed by and construed in accordance with the provisions of applicable Indian laws and regulations, including but not limited to:
The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
The Aadhaar Act, 2016 and its amendments, where applicable
Other applicable data protection and privacy laws in India
Our services are offered in India to both Indian and international guests, and all personal information is processed in accordance with Indian laws.
If you do not agree with this Privacy Policy, we request you to please refrain from using or accessing our website, forms, or services.
2. Definition of Personal Information
“Personal Information” means any information that can identify an individual, either directly or indirectly, including but not limited to:
Name
Email address
Phone number
Address
Travel details
Booking details
Any information shared through enquiry forms, emails, WhatsApp, phone calls, or other communication channels
This also includes Sensitive Personal Information, which requires a higher level of protection. Information that is freely available or accessible in the public domain is excluded.
3. Information We Collect
We may collect personal information when you:
Submit an enquiry through our website or Meta lead forms
Contact us via phone, email, WhatsApp, or social media
Make a booking or reservation
Visit our website or interact with online advertisements
The information collected is limited to what is necessary to provide our services effectively.
4. Use of Personal Information
We use your personal information solely for legitimate business purposes, including:
Responding to your enquiries
Providing room availability, tariffs, and stay details
Confirming bookings and reservations
Guest communication before, during, and after your stay
Improving our services and guest experience
Legal, regulatory, or internal record-keeping purposes
We do not use your personal information for any unauthorized marketing or unrelated activities.
5. Disclosure & Sharing of Information
We do not sell, rent, or trade your personal information to any third party.
Your information may be shared only in the following limited circumstances:
With trusted service providers strictly for booking or operational purposes
When required by law, legal process, or government authorities
To protect the rights, safety, or property of Lohagarh Desert Resort or its guests
All such disclosures are made in compliance with applicable laws and confidentiality obligations.
6. Data Storage & Security
We follow reasonable security practices and procedures to safeguard your personal information from unauthorized access, misuse, loss, or alteration.
Access to personal information is restricted to authorized personnel only, and data is retained only for as long as necessary to fulfill its intended purpose or legal requirements.
7. Cookies & Website Usage
Our website may use cookies or similar technologies to enhance user experience, analyze traffic, and improve functionality. Cookies do not collect personal information unless voluntarily provided by you.
You may choose to disable cookies through your browser settings.
8. International Guests
For international guests, personal information is collected and processed in India and is governed by Indian laws. By using our services, you consent to such processing.
9. Your Rights
You have the right to:
Access your personal information
Request correction or update of your information
Withdraw consent for communication (subject to legal or booking obligations)
Requests can be made by contacting us using the details below.
10. Changes to Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective upon posting on our website. We encourage you to review this policy periodically.
11. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact
Address: C-66, near Airport Road, Siddharth Nagar, Govind Vihar, Surajpura, Jaipur, Rajasthan 302018